Booking & Treatment Terms

A deposit of [DEPOSIT AMOUNT PLACEHOLDER] is required to secure most appointments. The deposit is deducted from the total cost of your treatment on the day. Deposits are non-refundable unless we cancel or significantly change your appointment, or unless a statutory right to cancel applies (see Cancellation & Refunds).

Training courses: A non-refundable booking fee is required to secure your place: £50–£250 for courses priced at £799 or under; £500 for courses priced at £800 or over. The remaining balance is due one week before the course start date. Courses must be completed within 12 months of purchase. If the course is cancelled by iBeautify, a full refund of any amount paid will be offered.

We require at least [NOTICE PERIOD PLACEHOLDER - e.g. 48 hours] notice to cancel or rearrange an appointment without charge. Cancellations with less notice will forfeit the deposit. A cancellation fee of [FEE PLACEHOLDER] may apply where no deposit was taken.

If you do not attend your appointment and do not contact us in advance, the full deposit is forfeited. Repeated no-shows may result in future bookings requiring full payment in advance.

If you arrive more than [LATENESS THRESHOLD PLACEHOLDER - e.g. 15 minutes] late, we may not be able to carry out your treatment in full, or at all. The appointment will be treated as attended and the deposit forfeited.

A patch test is mandatory for laser hair removal, IPL, lash and brow tint, and certain other treatments. The patch test must be carried out at least [INTERVAL PLACEHOLDER - e.g. 48 hours] before treatment. Treatment will be refused if a patch test has not been completed within the required timeframe, or if a reaction is observed.

You must disclose your full medical history, current medications and any pregnancy at the time of booking and again at each appointment. Failure to disclose relevant information that affects treatment safety may result in refusal of treatment and forfeiture of the deposit. iBeautify accepts no liability for complications arising from undisclosed information.

We may wish to take before-and-after photographs of your treatment area. Consent to photography is separate from consent to treatment, entirely optional, and may be withdrawn at any time. Written consent will be obtained before any photographs are taken.

Treatment courses (e.g. courses of 3, 4, 5 or 6 sessions) must be completed within [EXPIRY PERIOD PLACEHOLDER - e.g. 12 months] of purchase. Courses are non-transferable to another client unless agreed in writing. Partial refunds on unused sessions are subject to the Consumer Rights Act 2015 and our Cancellation & Refunds policy.

Under the Botulinum Toxin and Cosmetic Fillers (Children) Act 2021, it is a criminal offence in England to administer botulinum toxin or a cosmetic filler by injection to anyone under the age of 18, and also an offence to arrange or book such a treatment for an under-18.

iBeautify operates a strict 18+ policy for all injectable treatments including anti-wrinkle injections, dermal fillers and skin boosters. Proof of age may be requested at any appointment. Appointments for injectable treatments that cannot be age-verified will be refused and the deposit will be forfeited.

This control also applies to the Fresha booking platform. If you believe an under-18 has booked an injectable treatment, please contact us immediately at info@ibeautify.co.uk.

Certain treatments require a prescription issued by a registered prescriber. A face-to-face consultation with the prescriber is required before any prescription-only treatment can proceed; remote prescribing is not used. Prescription clinic fees apply. Suitability is assessed individually and treatment may be declined.

All treatment outcomes are individual. No guarantee is made as to specific results. iBeautify will use reasonable skill and care in providing treatments, but aesthetic results depend on factors including skin type, age, lifestyle and individual physiology that are outside our control. See our Medical Disclaimer.

Written aftercare instructions are provided following every treatment. You are responsible for following aftercare guidance. iBeautify is not liable for complications arising from failure to follow aftercare instructions.

If you are not satisfied with a treatment, please refer to our Complaints Procedure.