Complaints Procedure

Step 1 - Raise your concern with us
Contact iBeautify by email at info@ibeautify.co.uk or by telephone on 018922 51451, describing the problem as fully as possible. Include your name, the date of your treatment and any supporting information such as photographs.

Step 2 - Acknowledgement
iBeautify will acknowledge your complaint within 3 business days of receipt.

Step 3 - Investigation and response
iBeautify will investigate and provide a full written response within 20 business days of acknowledgement. Where the matter is complex, this may be extended by a further 10 business days, and you will be notified if so.

Step 4 - Escalation
If you remain dissatisfied after the full response, you may request escalation to the Clinic Manager, or raise your complaint with:

• JCCP (Joint Council for Cosmetic Practitioners) - jccp.org.uk (where iBeautify is registered)
• Citizens Advice - citizensadvice.org.uk for general consumer rights guidance
• Trading Standards, via the Citizens Advice consumer helpline: 0808 223 1133

This internal procedure is required by the Data (Use and Access) Act 2025. If you have a concern about how iBeautify handles your personal data:

Step 1 - Contact us
Email info@ibeautify.co.uk with the subject line "Data Protection Complaint". Describe the specific concern and the outcome you are seeking.

Step 2 - Acknowledgement
iBeautify will acknowledge your complaint within 5 business days.

Step 3 - Response
A full written response will be provided within 30 calendar days.

Step 4 - Escalation to the ICO
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time - you do not have to exhaust the internal procedure first:

• Website: ico.org.uk/make-a-complaint
• Telephone: 0303 123 1113